Shipping policy
What shipping method do you use?
All orders are shipped via UPS. Purchases may not be shipped to PO Boxes or APO/FPO addresses which are not available through UPS.
How much is shipping?
Shipping will be calculated at checkout. All orders over $75 are eligible for free UPS Ground shipping. Expedited shipping is available for an extra fee which can be determined during checkout.
When will my order ship?
When you place your order, you will receive confirmation that the order has been received. We have a processing time of 1-5 business days of receiving the order. You will receive a separate email containing tracking info when your package ships.
How do I track my order?
When your order has been processed you will receive an email with the tracking information. Tracking will be available when UPS has acquired the package and scanned it into their system. This may take up to a day after the order is processed.
What if my order did not arrive but the status says delivered?
Based on your preferences set with the courier, your package may have been delivered to a mailroom, doorman, or even a neighbor who may accept a package in your absence. After checking with them, if you confirm that the package has not arrived please contact us, please include “ORDER DELIVERY: [order#]” in the in the message with a brief description of your concern and we will assist you.
What if items in my order are damaged?
If your package arrives damaged, please retain all original packaging and document the circumstances including photographing the package. You may need to file a claim with your courier but please contact us for assistance. Please include “LOST OR DAMAGED: [order#]” in the in the message with a brief description of your concern.
What if items in my order are missing, incorrect or have other issues?
Ravelheart wants you to be completely satisfied with your order. Please inspect your order when you receive it and contact us immediately if an item is missing, defective, damaged or you have received the wrong item so that we can evaluate the issue and make it right. Please include “ORDER ISSUES: [order#]” in the in the message with a brief description of your concern.
My order was canceled, what should I do?
Occasionally we may cancel an order that may contain incomplete or inaccurate information relating to billing, shipping or other for reasons. Please contact our customer support for more information. Please include “CANCELED ORDER: [order#]” in the in the message with a brief description of your concern.
What if I wish to exchange an item?
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
